Frequently Asked Questions
When will my order ship?
Most orders are processed within 2-3 business days. Every order is packed with care by our small team (often just one pair of hands). Once your order has shipped, you will receive a confirmation email with tracking information.
Some items are made to order and may require additional processing time.
Where do you ship?
Currently, Starlit Grove Goods ships within the United States. Shipping rates and delivery times are calculated at checkout.
What if my item arrives damaged?
If your order arrives damaged or there is an issue with your purchase, please contact us within 7 days of delivery. We will gladly work with you to make it right.
Are your tea blends safe for everyone?
Our tea blends are crafted using commonly used herbs. However, we recommend consulting a healthcare professional before consuming herbal products if you are pregnant, nursing, taking medications, or have a medical condition.
Are your bracelets handmade?
Yes! Every bracelet is made by hand, every bead chosen with intention. Because we use natural materials like stone, crystals, and wood, there will be some variation between pieces and no two are exactly the same.
How can I contact you?
If you have any questions, you can reach us through the contact form on our website. We aim to respond within 1-3 business days.
Do you offer returns or exchanges?
If you experience an issue with your order, please contact us and we will do our best to help resolve it.
Do you release new items often?
New blends, pieces, and small collections are added throughout the year. Following along on our website or newsletter is the best way to hear about new arrivals.
Is this an active shop?
Yes. Starlit Grove Goods is an active online shop, and orders can be placed directly through our website at any time.
Orders are processed regularly, and customers will receive email confirmations and shipping updates once a purchase has been made.
How can I tell if an email from Starlit Grove Goods is legitimate?
Official communication from our shop will only come from our verified website email address or through our official social media accounts.
We do not send unsolicited marketing emails offering website services or requesting personal information. If you receive a message claiming to represent our shop that seems suspicious, please feel free to contact us directly through the website.